Policies and Q&A

At Busy Moms Can Bake, our clients safety, as well as the safety of my family, is our top priority.  We work very hard to make sure everything remains clean and sanitized daily.

While we do not require masks, please feel free to wear a mask when you pick up your order if you wish.  You also have the option for delivery or a curb-side pick up, (please make sure to let me know in advance if you would like us to deliver or take your order out to you).   For tastings, we are providing all samples in to-go containers and boxes, in case you prefer that option.

**When delivering your items, if you would prefer us to wear masks, please let us know in advance.

**According to the CDC, “Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food.” 

Updated 9/1/2021 

IF YOU NEED TO POSTPONE YOUR WEDDING/PARTY/EVENT DUE TO COVID-19 ISSUES: 

I understand that there is still much uncertainty about how COVID-19 will play out, and how that uncertainty impacts how we plan for celebrations and events.   My goal here is to provide transparent and fair Terms & Conditions for COVID-19-related postponements and cancellations.

IF I AM AVAILABLE FOR YOUR NEW EVENT DATE:

Your 50% deposit will be applied to your new date, and remaining amount will be due at pick up or delivery, as usual.  If you do not have a new date, we will hold on to the deposit until you are able to set a new date.

IF I AM NOT AVAILABLE FOR YOUR NEW DATE:

Half of your 50% deposit may be refunded to you, and the other half will be applied to the cost of expenses that have been purchased to prepare your order.

IF YOUR ORDER MUST BE CANCELED DUE TO HEALTH ISSUES WITH BUSY MOMS CAN BAKE:

Your 50% deposit will be refunded in full.

IF YOU ARE CANCELING YOUR EVENT:

Due to the time and expenses that go into preparing your order, Busy Moms Can Bake DOES NOT refund deposits in full.  If you are canceling your event BEFORE one week of your event, half of your 50% deposit will be refunded.  If you are canceling AFTER one week of your event, we WILL NOT refund any of the 50% deposit, as your order has already begun to be prepared, and expenses have already been purchased.

Our cakes and treats are all custom made and made to order.  The price will depend on size, flavors, and design, as well as if you would like delivery.

**Please note that if you alter the design plan or add other features AFTER being provided a quote, (such as fondant decorations, delivery, etc.), that will change the total cost.

**Since our supplies and ingredient costs are frequently increasing, we lock in quotes for 15 days ONLY, without deposit or full payment.  Once your deposit is made, your price is secure without changes to design or services.

To insure that our clients are well cared for and made the time that they deserve, we are ONLY able to take orders via text and email.  Our busy lives can become a bit chaotic, making it very difficult to take custom orders over the phone and provide you with the attention that you need.

Busy Moms Can Bake requires 2-4 week notice on all custom cakes, and a minimum of 1 month notice for wedding orders.

When contacting us to place an order, we will ask you for the following information:

-Date of event

-Number of guests you will like the cake to feed

-Design or theme

-Pickup or delivery

-Flavors (found on our website)

**if you would like to provide us with a budget amount, that is also welcomed, but not necessary.

It is always best to have as much information handy as possible, to insure the communication process goes as quickly and smoothly as possible.

UPDATED 9/1/2021

Yes, Busy Moms Can Bake requires a non-refundable 50% deposit to secure order and date.  Deposits are due a minimum of TWO WEEKS before event.  You may certainly pay deposit before the two week mark, to insure your date is locked in.   

Wedding orders require the non-refundable 50% deposit a minimum of one month in advance, and payment in full one week before wedding event.  We will not reserve the wedding date without deposit.

**Busy Moms Can Bake fully understands that there are circumstances that require our clients to cancel or post-pone their events, however due to our out of pocket expenses for orders, we are not able to refund the 50% deposit if canceled after one week before the event.

Busy Moms Can Bake accepts cash, check (made to Busy Moms Can Bake), Zelle, Venmo, PayPal, Cash App, and Apple Pay.  

When you place your order and receive your confirmation invoice, you have the option to pay via Credit Card, or any of the other options listed above.

Busy Moms Can Bake offers free delivery to Noblesville ONLY.  Delivery fees for other areas range from $15-$40, depending on location.

Make sure when placing your order, you let us know that you would like delivery as an option and we will include delivery in your quote.  

Although we recommend delivery on multi-tier cakes, pick up is definitely an option.  ALL CAKES MUST BE PLACED ON A FLAT SURFACE.  If you are not able to place your cake on the floor, make sure to let us know and we will provide you with a safer option for placement on the seat.

All cakes and treats MUST remain cool, so AC is a must!  Our cakes are made from scratch with ingredients that WILL melt and collapse.

**We are not responsible for damages made after delivery.

**Currently Busy Moms Can Bake does NOT offer weekday or holiday deliveries.  We are only available on Friday evenings, Saturdays and Sundays.

Currently Busy Moms Can Bake does not offer sheet cakes.  Our unique custom cake designs consist of multi-layer tiers (both round and square), so that we are able to explore our creativity and make your event cake and treats extra special!

"Whipped" icing is a type of icing typically used in grocery stores, is a form of whipped cream, and used to ice sheet cakes.  

Because grocery store icing is jammed packed with artificial flavors and preservatives to make the cakes have a much longer shelf life, Busy Moms Can Bake offers a home-made whipped cream as a filling ONLY.  Whipped cream, although tastes amazing, MUST be refrigerated and will not hold up to fondant and/or decorations.  Therefor we do not use whipped cream to ice cakes.

A great alternative is to ask for Swiss Meringue Buttercream for your cakes.  Swiss Meringue Buttercream is a delicious, lighter, fluffier and less sweet type of icing that holds up great to decorations and fondant.  Keep in mind, that any type of icing can and will melt in warm temperatures and humidity.

Fondant is a smooth, pliable form of icing that makes amazing decorations and gives cakes a sooth and neat look.  Since our fondant is made from marshmallows, it tastes great and takes your cake design to a whole new level!  

Fondant also serves as a form of structure for cakes.  Unlike buttercream, fondant holds up better to heat and humidity.  It also creates a "seal" for your cake, which will allow the cake to keep its shape during warm weather and trap in the moisture from the cakes, avoiding the cake to dry out when refrigerated.

We use our home-made marshmallow fondant to cover our cakes!  While any type of fondant is very sweet, our fondant tastes great and does not have that "cardboard" taste that many store bought fondants have.  Plus if you would prefer not to eat the fondant, you can easily peal the fondant off of each slice and eat the delicious buttercream underneath!

Outdoor events can be incredible and so beautiful!  Cakes, on the other hand, do not seem to agree.  Because our icing is made with butter, both heat and humidity are a cake's worst enemy! Thankfully we have tips and tricks to help make sure you do not experience and absolute melting disaster.

Busy Moms Can Bake recommends that your cake be left indoors in the cooler temperatures until shortly before the event starts. 

We will always suggest using fondant to cover your cakes in the hot and/or humid months.  Fondant helps to seal the icing, hold up to temperature changes and make sure the decorations do not fall off.

Another great tip is to have Busy Moms Can Bake deliver the cake as close to the event start as possible.  This will insure that the cake will be in cooler temperatures as long as possible, and in the event of a damage, we will do our very best to repair any issues.

Please note that there are fillings that would need to stay cool, such as whipped cream filling, custard, Bavarian cream, etc.

Unfortunately, since we are a home based business and a busy family, we are not able to accept walk-ins.  All tastings and in person appointments can be made from our website.  We also offer free Zoom consultations as well!

Yes!  We are happy to meet with you and have you sample a few of our flavor options!  To book your tasting, refer to the Home Page under Online Appointments.  You can select the date and time of your choosing.  The tasting costs $15 paid at booking online ONLY.

Tastings include 3 cake flavors and 3 filling flavors.  Additional flavors are available for $5 each.

At this time, we are not able to ship cupcakes and cakes.  We do, however, ship cake in a jar, as well as cookies, cake pops and cakesicles!  We are currently working on cupcake decorating kits for optional shipping!